DrivenCertify is committed to customer satisfaction across all vehicle history check services.
A full refund will be issued if: (a) The system fails to generate a report for your submitted VIN, (b) Duplicate charges occurred during payment checkout, or (c) Technical error prevented delivery of your report.
Because vehicle reports are digital products delivered immediately, refunds cannot be granted once a valid report has been generated and emailed unless data inaccuracy is verified.
Contact support@drivencertify.com with your Order Number (e.g., DC-2026-89421) and reason for refund. Eligible refunds are processed within 3–5 business days.